 | | | February 14, 2006 - LOVE AGAIN | Hello, Today is Valentine’s Day and to commemorate that, I am printing an article we wrote last year. The message is just as valuable today. I ran across an article on Peppers & Rogers website that was bang on in...More |
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 | | | February 7, 2006 - NOW THAT'S CUSTOMER SERVICE | Hello,Wendy Finnie works at the Royal Bank. She takes customer service seriously. We all hope that our employees understand the meaning and impact of customer service, but some people just don’t get it. Wendy does. Wh...More |
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