 | | | February 27, 2007 - BUSINESS IS THEATRE | Hello,
The book “The experience Economy” states that work is theatre and every business a stage. This requires us to give our customers an experience and not merely exceptional service because everyone gives “exceptio...More |
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| | | February 20, 2007 - OVER THE TOP | Hello,
When creating events, thank-you occurrences or lasting impressions for your clients, there is always a danger of going over the top. Perhaps you will be perceived as frivolous or silly by creating a situation t...More |
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| | | February 13, 2007 - THE SUPPLIER | Hello,
Well, it happened again this week. You may remember my writing about my client in the landscaping business who would bend over backwards for some of his customers and would show preference to them over other cu...More |
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| | | February 6, 2007 - INTERRUPTIONS | Hello,
It has been said that on average we are interrupted at work 50 times a day and 70 percent have nothing to do with work. What do you think could be the consequence of an actual plan to first of all reduce the in...More |
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