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What We Do > Profiles of Success Stories > The Retail Card & Gift Chain
Type of Business:Retail
Products/Services:Greeting cards and gifts
No. of Employees:130
Annual Revenues:$9,000,000 (approx.)
Objectives
The owner was expanding the business by adding new stores and upgrading others, and while this was increasing his gross sales volume, it also increased his costs. Total revenues exceeded the break-even point, but not by enough to produce an acceptable profit. Improvements in cost control and reporting contributed, but he recognized that the real solution was to somehow achieve significantly higher sales revenue within the existing cost structure.
Results
Results Systems worked with the client's entire staff to create an enthusiastic team environment with a clearly understood purpose and a strong focus on providing "awesome service". Sales jumped immediately, increasing by almost $1 million within six months. Bottom-line results will more than double this year. Morale throughout the business is excellent and team members continue to generate new ideas on how to "delight" their customers.
Quotation
“Results Systems brought our employees together as a happier and much more effective team. Their version of "WOW" service delights both the team and the customers.”
— Owner
Sale of Business Once the business was functioning well and earning an additional $600,000 profit, the owner put it up for sale and received an additional $3million as it was fully independant of him and was a turn key profit enterprise.